Spain & Portugal: Free, except Balearic Islands (€4.99).

Rest of the world: Rates vary by region.

For full details, consult our shipping & returns policy.

Spain & Portugal: 1–3 business days.

Rest of the world: 4–12 business days depending on destination.

See our shipping policy for more information.

Yes, we ship globally. If your country isn’t listed on our site, please contact us at shoes@flordeasoka.com.

If your order is lost or delayed, contact our customer service at shoes@flordeasoka.com.

You can process it easily here. You can also consult our full returns policy for more details.

Contact us at shoes@flordeasoka.com or call +34 912 825 380 and we’ll help you right away.

You’ll receive an email with tracking information once your order leaves our warehouse. For questions, email shoes@flordeasoka.com.

First, check your spam folder. Possible reasons for not receiving it:

Payment didn’t go through

Email address entered incorrectly

Technical issue

If payment is confirmed, contact us at shoes@flordeasoka.com with your details.

If there’s a manufacturing fault, email us at shoes@flordeasoka.com and we’ll resolve it promptly.

IThere are several ways to approach it. If you'd like your shoes to accompany you throughout the process of choosing your wedding dress, we recommend coming as soon as possible — that way, you’ll also get to enjoy them during your fittings!
But if you prefer to finalize your dress choice first, that’s also perfectly fine. In that case, keep in mind the shipping times for our collection shoes, or that custom designs take around 6 weeks to produce from the moment they’re ordered.
Note: during your final dress fittings, your designer will likely ask you to bring your shoes to adjust the hem properly.

Of course. All the shoes shown on our website are collection models available in stock. They are shipped directly to your address once the purchase is completed.
However, if you want to personalize your shoes, they must be made from scratch in the factory and take 6 weeks to produce.

Our collections are timeless, and we restock many of the sold-out products. We recommend joining the waiting list found on each product page, and we’ll notify you by email as soon as the item is available again.
If you’re unsure whether a product will be restocked or want to know the estimated timeframe, feel free to email us atshoes@flordeasoka.com.

Our shoes generally fit true to size. For models that run slightly larger or smaller, you’ll find a note on the product page indicating whether you should go up or down a size.

Comfort depends a lot on each person’s foot — not every shoe works for every foot. All of our shoes are designed with comfort in mind: we carefully study the design of our lasts, use cushioned insoles, and select materials that are soft and adapt well to the foot.
To find your perfect shoe, you need to consider your foot’s shape — every foot is different. If you try a pair and don’t find them comfortable, contact us so we can guide you and help you find your perfect Flordeasoka match. Write to us at shoes@flordeasoka.com.
The most recommended styles in terms of comfort by our clients are: Magritte,Tilda, and Tosca.
Our goal is to make you feel confident, elegant, and — above all — comfortable from the first step to the last dance.

It depends on each bride’s style. Both options are perfect, and all our shoes are thoughtfully designed to be the perfect complement for any bride.

Neutral tones (white, nude, or ivory) are trending this season. They add a very elegant and sophisticated touch to the bridal look without stealing the spotlight from the dress.

But if you want to break with tradition and add value to your look with your accessories, shoes in soft or bold colors like cobalt blue, Nile green, or dusty pink can be the perfect detail to stand out. The best part about this option is that colored shoes will be easier to match with your guest outfits after your wedding day.

💡 Tip: If your dress is classic, shoes can be your way to express yourself. And if the look is already bold, choose shoes that harmonize with it.

Not necessarily. The most important thing is that both elements reflect your style and are in harmony with the overall look: dress, hairstyle, jewelry, and type of wedding.
If the shoes are in a bold color (like blue, green, burgundy…), it’s a good idea to have a hint of that tone in the bouquet, whether with a flower, a ribbon, or a small detail. But they don’t have to be exactly the same color.
On the other hand, if you choose shoes in neutral or metallic tones (white, nude, gold, silver), you can allow yourself more freedom with the bouquet: vibrant colors, wildflowers, monochromatic, or even unexpected touches.

We would love to offer this option, but unfortunately it is not possible because our material comes pre-supported from the factory to shape the shoes. However, keep in mind that it is not necessary for the color to match exactly, since the bouquet is far from the feet and blends with the tones of the flowers.
💡 Tip: We recommend looking for a haberdashery or fabric store where you will surely find a ribbon that matches your color.

For some products, we do have availability in those sizes. If the model you like is not available in those sizes, we offer you the option to order them at the same price by emailing us a tinfo@flordeasoka.com. Please note that the production time is 6 weeks from the date the order is placed.

We make it easy for you, as we have a care and cleaning guide available.

Giving Flordeasoka is not just giving "a pair of shoes." It’s giving an unforgettable moment. With our gift card, we give you the option for the bride herself to choose the shoes of her dreams.

Yes. All our shoes are designed in Madrid and handmade by the finest artisans using high-quality materials in the Alicante area. Behind every pair of flordeasoka, there is a person, a life, a story.

You can check all our physical store locations here.

To visit our store in Madrid, it is NOT necessary to make an appointment. You just need to keep in mind our location and opening hours so you can come whenever you want.

We are located at Calle Bárbara de Braganza, 4, Centro, 28004.

Opening hours: Monday to Saturday from 10:00 AM to 8:00 PM.

Yes, you can check the complete list of all El Corte Inglés stores where you can find flordeasoka shoes here.

Our customer service team will be happy to answer any questions you may have.
You just need to send an email to shoes@flordeasoka.com or call us at+34 912 825 380from Monday to Thursday, 10:00 AM to 6:00 PM, and Friday from 10:00 AM to 3:00 PM.

Customizing a pair of flordeasoka shoes means choosing one of our collection models and adapting it to your needs. You can select the heel height and shape, the color, or the material you like most.
You can start the process by filling out the form available on the collection product page or by writing directly to us at info@flordeasoka.com.

The production time for a customized shoe is approximately 6 weeks. Shipping time to each destination, if needed, should be added on top of that.

The cost is different because, as it is a product made exclusively for you, it must be produced from scratch in the factory. This involves additional production costs and the time of our artisans to ensure it arrives by the desired date.

The models that have been most customized are our bestsellers. Among sandals: Margot, Magritte, and Lou; and among closed shoes: Tilda and Greta. All of them are favored for their great comfort and versatility.

The aspect that is most commonly customized is the height and shape of the heel. After all, it is one of the elements that must best adapt to you, your height, your experience with heels, and the type of terrain at the wedding venue.

Depending on the shoe, we can modify the strap to your liking by making it a little longer or shorter. You just need to contact us by sending an email to info@flordeasoka.com.

Customization is available from size 33 to 43, including half sizes. Generally, all our shoes are true to the size you usually wear. When customizing, we recommend trying one of our similar collection shoes to ensure the right size and comfort.

If you have any doubts about your size, you can check our size guide on the product page.

If you have further questions, please email us at info@flordeasoka.com— we’ll be happy to help you.

Since it is a unique product handmade just for you, we cannot accept exchanges or returns on customized products.