RETURNS & EXCHANGES
Right of withdrawal.
In accordance with the provisions of the General Law for the Defense of Consumers and Users, the client will have the right to withdraw from the contract for a period of 14 calendar days without the need to indicate justification, except in legal exceptions.
To determine the observance of the term to withdraw, the date of issue of the declaration of withdrawal will be taken into account. FLOR DE ASOKA, S.L. will communicate without delay to the client in a durable medium the acknowledgment of receipt of said withdrawal, in case of receiving the exercise of this right through email.
Transport costs in the case of returns within the European Union will be borne by FLORDEASOKA. In all other cases, the return costs will be borne by the customer.
FLOR DE ASOKA will allow the return or exchange of the shoes purchased from COLECCIÓN, whatever the reason, provided that the following requirements are met (if any of these points is not met, FLORDEASOKA may refuse said return):
- That the shoes have not been worn or damaged in any way.
- That the return is made within 14 days from the date of receipt of the shoe.
- That the shoes are returned with their original box in perfect condition.
Once verified that the pair of shoes is in perfect condition FLORDEASOKA will proceed to refund 100% of the price paid for the shoes within 3-7 business days from receipt, with the same payment method in which the order. Transportation costs will be borne by FLORDEASOKA.
In the case of CHANGES, once the shoe is received in perfect condition we will proceed to send the new pair as long as there is stock. In case of not having it, we will proceed to refund the amount. The customer can always restart a new order.
In case of rejecting the return, FLORDEASOKA will notify you and return the order to the original delivery address. The customer must pay the full transport of the order whose return has been rejected, having the obligation to satisfy that cost and to receive the order back. Otherwise, it will be understood that the customer does not want to dispose of his shoes and that he gives FLORDEASOKA his property for free, so he can destroy them or transmit them to third parties.
What if the shoes are CUSTOMIZED?
The same requirements as for COLLECTION shoes will be applied to PERSONALIZED shoes in the colors and materials of our collection.
The PERSONALIZED shoes WITHOUT EXCHANGE or RETURN for being considered a product according to specific specifications freely chosen by the client are the following:
- Shoes with colors or materials that are NOT from our collection (this appears on our website as possibilities in customization)
- Asymmetric foot shoes
- Inscribed shoes
The RETURN will only be applicable when the product presents defects or manufacturing defects, and provided it meets the requirements of the first section.
Way of making the return.
If you want to return your order, you must contact FLORDEASOKA through the email address firstname.lastname@example.org, RETURN subject, indicating your name, order number that appears on the delivery note and a brief description of the reason for the return. We will send a pick-up transport for a fee.
Shipping, delivery and transport terms
Shipping costs: Shipping costs are not included in the price of the products offered on the Web. The shipping costs will appear for the express acceptance by the user before completing the purchase process and once the user has provided the shipping address of the order. You will be able to see the expenses consigned in the invoice.
The shipment of the order will be pending until all products are available. If the client wants to receive partial orders, they must contact FLOR DE ASOKA, S.L. so that they indicate the operation to follow. To avoid the delivery of the available products being delayed, FLOR DE ASOKA, S.L. recommends not mixing reserve products with the products available from the catalog and ordering separately.
Delivery and transportation time: The delivery time is between 24-48 hours for Spain and Portugal, for Europe 48-72 hours and for the rest of the world 4-6 days, from the time your order is placed. Orders placed on Saturday and Sunday, are prepared from Monday or the first business day. The current shipping areas are Spain, Europe and the rest of the world.
Pricing policy. FLOR DE ASOKA, S.L. unilaterally reserves the right to modify the price of the products offered through this website, the prices in force in the advertising coinciding with the time of the order formalization, will be applied to guarantee the customer the truthfulness of the price of the products .
Doubts or claims. The user can direct their doubts, claims or queries regarding the follow-up of the order to:
Company: FLOR DE ASOKA, S.L.
Address: PASEO DEL GENERAL MARTINEZ CAMPOS 49, 4 IZQ, 28010 MADRID
Phone: 91 282 53 80