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ENVIO GRATIS España y Portugal - WORLDWIDE SHIPPING

Exchange and return policy

RETURNS & EXCHANGES

SPAIN (Peninsula and Balearic Islands)

If you wish, you can return your order within a maximum period of 14 (fourteen) calendar days from the reception of your order.

ONLINE EXCHANGES IN SPAIN

Online changes are made by returning the order and making a new purchase.

ONLINE RETURNS IN SPAIN

To return your order, enter the following link: Manage your return

We will pick up your order at the shipping address or you can leave your package at a collection point.

COSTS

Flordeasoka does not assume the return costs (except if it is our error or in case of defect), but we will help to manage it at all times. The transport costs assumed by the customer will be €4.99 for each return made. These costs will be deducted from the amount to be returned. The refund will be made by the same means of payment that was used at the time of purchase.

OBLIGATIONS OF THE CLIENT

The customer has the obligation to return the product in perfect condition, with the original and intact packaging and labeling, conveniently packaged in its original box and properly protected. The product must be in the same condition in which it was received by the customer, including the lower part of the shoe. We recommend trying the shoes on a carpet or non-rough floor.

REFUND OF THE AMOUNT

Flordeasoka will proceed to make the refund of the amount paid, once it has received the returned product and has verified its good condition. The refund of the amount will be made within a maximum period of 14 (fourteen) calendar days from the receipt of the notification of withdrawal by the client. All returns will be made using the same payment method used in the purchase.

INTERNATIONAL WITHIN THE EU (Includes the Canary Islands, Ceuta and Melilla)

If you wish, you can return your order within a maximum period of 14 (fourteen) calendar days from the receipt of your order.

INTERNATIONAL ONLINE EXCHANGES WITHIN THE EU (Includes the Canary Islands, Ceuta and Melilla)

Online changes are made by returning the order and making a new purchase.

INTERNATIONAL ONLINE RETURNS WITHIN THE EU (Includes the Canary Islands, Ceuta and Melilla)

To return your order, enter the following link: Manage your return

We will pick up your order at the shipping address or you can leave your package at a collection point.

COSTS

Flordeasoka does not assume the return costs (except if it is our error or in case of defect), but we will help to manage it at all times. The transport costs assumed by the client related to the return of an order will be calculated at the time of making the return, ranging from €10 - €16 for each order that is returned. These costs will be deducted from the amount to be returned to the payment method you used at the time of purchase.

OBLIGATIONS OF THE CLIENT

The customer has the obligation to return the product in perfect condition, with the original and intact packaging and labeling, conveniently packaged in its original box and properly protected. The product must be in the same condition in which it was received by the customer, including the lower part of the shoe. We recommend trying the shoes on a carpet or non-rough floor.

REFUND OF THE AMOUNT

Flordeasoka will proceed to make the refund of the amount paid, once it has received the returned product and has verified its good condition. The refund of the amount will be made within a maximum period of 14 (fourteen) calendar days from the receipt of the notification of withdrawal by the client. All returns will be made using the same payment method used in the purchase.

INTERNATIONAL OUTSIDE THE EU

If you wish, you can return your order within a maximum period of 14 (fourteen) calendar days from the receipt of your order.

INTERNATIONAL ONLINE EXCHANGES OUTSIDE THE EU

Online changes are made by returning the order and making a new purchase.

INTERNATIONAL ONLINE RETURNS OUTSIDE THE EU

To return your order, enter the following link: Manage your return

We will pick up your order at the shipping address or you can leave your package at a collection point.

COSTS

Flordeasoka does not assume the return costs (except if it is our error or in case of defect), but we will help to manage it at all times. To the return costs, which will range from €20-40, €55 will be added for administrative return management.

These costs will be deducted from the amount to be returned to the payment method you used at the time of purchase.

OBLIGATIONS OF THE CLIENT

The customer has the obligation to return the product in perfect condition, with the original and intact packaging and labeling, conveniently packaged in its original box and properly protected. The product must be in the same condition in which it was received by the customer, including the lower part of the shoe. We recommend trying the shoes on a carpet or non-rough floor.

REFUND OF THE AMOUNT

Flordeasoka will proceed to make the refund of the amount paid, once it has received the returned product and has verified its good condition. The refund of the amount will be made within a maximum period of 14 (fourteen) calendar days from the receipt of the notification of withdrawal by the client. All returns will be made using the same payment method used in the purchase.

Doubts or claims. The user can direct their doubts, claims or inquiries about order tracking to:

Company: FLOR DE ASOKA, SL
Address: GENERAL CASTAÑOS 9, BAJO IZQUIERDA, 28004, MADRID
Telephone: 91 282 53 80
Email: info@flordeasoka.com

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